Our Culture

From the beginning, The J.M. Smucker Company has been about more than making profits. Our founder started the business to create opportunities for his family, employees, partners and local community to experience success. Today, his principles still ring true in everything we do.

Basic Beliefs

Make a quality product, sell it at a fair price and follow sound business policies–the values and principles of our founder are still at the core of our strategic decisions and daily behavior today.

What Guides Us
Purpose and Vision

We've always believed in the power of food to bring about good things. For us, there's no better way to make a difference in the world than by making the foods people and pets love.

What Inspires Us
Paul J. Smucker Portrait

Our Commitment to Each Other

Comments to employees by Paul Smucker; written in the early 1980s.

"As Smucker’s experiences growth in the ’80s, we need to ensure that we retain one of Smucker’s most deeply cherished goals–the mutual respect of our fellow employees and an atmosphere that makes people proud to work here. This same commitment can be enlarged to include our customers, suppliers, and shareholders.

Here are a few basic thoughts, when put into our everyday lives, that can help:

Thank you for a job well done. This small recognition shows that we notice and appreciate the efforts of our fellow employees.

Listening with your full attention. By giving our undivided attention, we are showing that there is nothing more important at that moment than what is being said.

Looking for the good in others. By seeing the good in others, we are demonstrating our respect and confidence in their intentions to do what is right, and we are developing an atmosphere where we can grow and learn.

Sense of humor. Our work efforts are important–that is how we set the example and take the lead. Our sense of humor is also important, for that is how we maintain our perspective to our work. Humor, not at the expense of others, but as a brief relief from difficult tasks, can make our working atmosphere more pleasant and enjoyable.

By keeping these few thoughts in our minds every day, we can build a bridge of understanding that will nourish the atmosphere in which we work and our mutual respect for each other. I ask for your commitment to these thoughts; I ask for your commitment to each other."

Paul J. Smucker Signature
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